Privacy Policy

Effective date: July 6, 2026 · Last updated: July 6, 2026

Eastco Hauling Ltd. (“Eastco Hauling,” “we,” “us,” or “our”) respects your privacy. This policy explains what personal information we collect through our website (eastcohauling.ca) and our services, how we use it, and the choices you have. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.

1. Information we collect

Information you give us

• Contact details — your name, email address, and phone number when you book a bin, fill out our contact form, or call us.
• Service details — the delivery/service address, bin size, delivery date and window, and any notes about your project or property access.
• Booking & payment details — your order number and payment status. Payments are made by Interac e-Transfer; we do not collect or store credit-card numbers on this website.
• Messages — anything you include when you contact us.

Information collected automatically

• Usage & device data — such as your IP address, browser type, pages viewed, and the date/time of your visit.
• Cookies & similar technologies — small files that help the site work, remember your preferences, and let us understand how the site is used (see “Cookies and analytics” below).

2. How we use your information

• To schedule, deliver, and pick up your bin, and to manage your rental.
• To confirm bookings, reconcile e-Transfer payments, and send you order and delivery updates.
• To respond to your questions and provide customer service.
• To operate, maintain, and improve our website and services.
• To meet legal, tax, and regulatory obligations, and to protect our rights and safety.

We rely on your consent, the need to perform our services for you, and our legitimate business interests as the basis for these uses.

3. Payments

Rental payments are made by Interac e-Transfer directly between your bank and ours. We receive your name, email, order number, and the amount transferred. We never see or store your online-banking credentials or credit-card information.

4. Cookies and analytics

We may use cookies and analytics tools (for example, Google Analytics) to understand traffic and improve the site. These tools may collect usage data as described above. You can control or disable cookies through your browser settings; some features of the site may not work properly if you do. Where required, we will ask for your consent to non-essential cookies.

5. How we share information

We do not sell your personal information. We share it only as needed to run our business, including with:

• Service providers that host our website, process bookings and scheduling, or provide analytics, under agreements that require them to protect your information.
• Payment and banking providers to receive and reconcile e-Transfers.
• Authorities or advisors when required by law, to comply with legal process, or to protect our rights, property, or safety.

6. How long we keep it

We keep personal information only as long as needed for the purposes described here, or as required for tax, accounting, and legal reasons, after which we securely delete or anonymize it.

7. How we protect it

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to keep your information safe and to limit access to those who need it.

8. Your choices and rights

Subject to applicable law, you may:

• Ask what personal information we hold about you and request access to it.
• Ask us to correct or update inaccurate information.
• Withdraw your consent or ask us to delete information, where we are not required to keep it.
• Unsubscribe from non-essential messages at any time.

To make a request, contact us using the details below. We may need to verify your identity before responding.

9. Third-party links

Our site may link to other websites (for example, Google Maps or reviews). We are not responsible for the privacy practices of those sites; please review their policies.

10. Children

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The “last updated” date above shows when it last changed. Material changes will be posted on this page.

12. Contact us

Questions or requests about your privacy? Reach us at:

• Eastco Hauling Ltd.
• Phone: 905-807-0844
• Email: info@eastcohauling.ca